Privacy Policy
Hearth & Flame Provisions values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with our services, or participate in our workshops and events. By using our site or services, you agree to the terms outlined in this policy.
Information We Collect
We collect various types of information to provide and improve our services to you, including:
- Personal Information You Provide: This includes information you provide directly to us when you make a purchase, sign up for a workshop, request a consultation, create an account, or contact us. This may include your name, shipping and billing address, email address, phone number, payment details (processed securely by third-party payment processors), and any other information you choose to provide.
- Transactional Information: Details about products and services you purchase from us, including order history, payment methods, and delivery information.
- Marketing and Communication Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
- Usage Data: Information about how you interact with our website, such as your IP address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and clickstream data. We may collect this data through cookies and similar tracking technologies.
- Technical and Device Data: Information about the device you use to access our services, including device identifiers and settings.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing and fulfilling your orders for barbecue grills, smokers, accessories, sauces, rubs, and marinades.
- Managing your participation in grilling workshops and events.
- Conducting outdoor kitchen design and installation consultations.
- Providing repair and maintenance services for grilling equipment.
- Processing payments and completing transactions.
- Communicating with you about your orders, services, inquiries, and to provide customer support.
- Personalizing your experience on our site and recommending products or services that may be of interest to you.
- Sending you promotional materials, newsletters, and marketing communications about our products, services, and events, where you have consented to receive them.
- Improving our website, products, and services, and developing new offerings.
- Complying with legal obligations, resolving disputes, and enforcing our agreements.
Disclosure of Your Information
We may share your information with third parties in the following circumstances:
- Service Providers: We may share your data with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, marketing, web analytics, and IT services. These providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. We use secure servers and encryption technologies to protect sensitive information during transmission. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure.
Your Data Rights
Depending on your location and applicable laws (such as GDPR), you may have the following rights regarding your personal data:
- Right to Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
- Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal data under certain circumstances.
- Right to Restrict Processing: You have the right to request us to restrict the processing of your personal data under certain conditions.
- Right to Data Portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable data protection laws.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a new revision date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Hearth & Flame Provisions
2847 Islington Avenue, Unit 3A
Etobicoke, Ontario, M9V 2X7
Canada